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Post by rothville4 on Sept 22, 2020 10:12:40 GMT -5
I used the contact tab on Stinger Performance web site to request info two different times, even left my phone number and two email addresses. I still haven't received a response and its been weeks. I would like to see some of this great support.
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Post by ranger87 on Sept 22, 2020 10:36:26 GMT -5
Honestly a week or 2 does not seem like a lot especially when its pretty much 1 person answering thousands of emails questions on the chat room building parts and shipping they will get a hold of yoy and it is worth it
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Post by Stinger on Sept 22, 2020 14:10:08 GMT -5
We just searched our email system for any emails from the address on your account here as well as the name "rothville" and got no hits. Best I can tell we haven't received any emails from you for whatever reason. Try sending to sales at stinger-performance.com direct instead of using the contact form.
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Post by rothville4 on Sept 22, 2020 14:44:39 GMT -5
Thanks for the reply, I will send a new email when I get a chance.
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Post by rothville4 on Sept 23, 2020 13:12:56 GMT -5
I was totally wrong about the customer support. My messages sent from the stinger web site just weren't getting to them. I used sales at stinger-performance.com and they replied quickly.
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Post by Stinger on Sept 23, 2020 13:39:45 GMT -5
We're taking a look at the website submission form. It certainly works as we do get emails from there. The problem is we have no way of knowing if we're getting 25% or 75% or 99% of them as we don't know when emails are sent that we don't get (unless the customer notifies us).
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